About This Job:

Job Type: Full-time
Salary: $90,000 - $120,000
Experience Level: Experienced
Remote Details: Fully Remote, working Business Hours Central Time

Why Choose Susco

You'll benefit from having an influence on the technical direction of our projects, thoughtful career development, a healthy mix of management and development tasks, and transparency (no office politics).  Our success lies in our amazing staff, which we have because of our people-centric culture (4.9/5.0 Employer Rating on Glassdoor). 

Susco is headquartered in the Greater New Orleans Area, has a national remote workforce, and is one of the fastest-growing tech companies in the US (we are 2019, 2020, 2021, and 2022 Inc 5000 honorees). 

We’re fans of the American Dream, and therefore operate as a compassionate meritocracy which treats all stakeholders (employees, clients, vendors, and the community) based on tenants of conscious capitalism.

You can learn more about how our team feels about us by checking out employee testimonials here.

Job Description 

We are currently seeking a talented and versatile professional to join our team in the combined role of Business Analyst & Business Process Engineer. In this role, you will play a crucial role in understanding business needs, analyzing processes, and recommending innovative solutions to drive efficiency and effectiveness. 

Responsibilities 

• Direct Report to the Director of Projects 

• Business Process Engineering 

  • Performs current state process mapping. 

  • Assess current state processes for adherence to policies and procedures. 

  • Able to establish recommendations for changes to procedure documentation. 

  • Create and maintain gap analysis detail reporting. 

  • Designs future state processes including process improvement, redesign and transformation. 

  • Communicates effectively with team members, and management. 

  • Identifies opportunities for automation. 

  • Take part in train the trainer knowledge transfers. 

  • Create and maintain reporting decks. 

  • Perform other duties as assigned. 

• Business Analysis Duties 

  • Project Needs Analysis 

  • Discovery / Requirements Gathering 

  • Developing Conceptual Data Models 

  • Developing Project Charters 

    • Stakeholder Goals 

    • Success Metrics 

    • Business Case 

    • High Level Business Requirements 

  • Developing Functional Requirements 

  • Developing Wireframes 

  • Developing Training & Support Documentation 

• System Analysis Duties 

  • System Documentation 

  • Retrieving and analyzing data via SQL 

  • Documenting existing systems from a business usage / domain aspect, technical writing 

Qualifications 

• Bachelor’s Degree or equivalent work experience. 

• 5+ years of business process modeling. 

• 5+ years of insurance sector experience. 

• Lean & Six Sigma certifications or other equivalent 

• Proven experience in both business analysis and business process engineering, preferably in a consulting or cross-functional team environment. 

• Strong understanding of business processes, requirements gathering, and process modeling techniques. 

• Proficiency in process mapping and modeling tools (e.g., BPMN, Visio) and data analysis tools (e.g., Excel, SQL). 

• Proficient in Microsoft Office (e.g., Excel, Word, Powerpoint). 

• Excellent communication and interpersonal skills, with the ability to facilitate workshops and build strong relationships with stakeholders. 

• Project management skills and the ability to manage multiple projects simultaneously. 

• Knowledge of industry-specific regulations and compliance requirements is a plus. 

• Process data analytics and value stream mapping a plus. 

• Ability to work well with others as well as independently and with minimal supervision. 

• Strong organizational and time management skills and ability to handle multiple tasks/projects simultaneously. 

• Prior consulting experience preferred. 

• Proficient in database schema design based on client requirements 

• Proficient in SQL data analysis and reporting 

Perks

• 18.5 days annual PTO, 7 Paid Holidays
• Heath, Life, Dental, & Vision Insurance, Long & Short Term Disability, 401(k)
• Company Leadership dedicated to personal & professional growth
• Any employee can refer a new client and get 5% of year one’s revenue, and 2.5% thereafter
• Quarterly bonuses based on company performance
• 3 days annual self-directed learning days
• Paid lunches several times per month
• Fully Remote work
• Ad-Hoc wellness based gifts, subsidized meditation training, subsidized gym membership
• Annual All-Hands Event and Bi-Annual Team Socials in New Orleans
• Virtual Friday Lunches

About Us 

Core Purpose 

To enable people to contribute in more fulfilling and meaningful ways. 

Mission 

To transform organizations with intuitive software.  Our software frees people from tedious work, removes painful recurring costs, and allows organizations to control their own data, workflow, and user-experience. 

Core Values 

Growth: We believe we can create a better world by constantly growing as individuals, resulting in growth for the Company and growth for our clients. 

Communication: We believe everyone deserves to feel like they have been heard and understood. We don’t complain about things under our control. We accept constructive criticism dispassionately. 

Action: We believe we don't have good days, we make them.  We believe in being proactive and not reactive. Passivity leads to a lack of involvement, while our focus is on creating the future.  We don't complain, we identify and solve problems. 

Teamwork: We believe that we are human beings first, coworkers second.  We strive to be cognizant as people with lives outside of this office.  As a high-performance organization, there are times of high stress.  In those times, we rally to get the job done and we recognize our behavior and performance impacts our team.  

Efficiency: We believe in learning from our mistakes the first time.  We believe there is a time and place for complex solutions for complex problems.  We also have the ability to decompose complex problems into simpler problems. When we see a problem or inefficiency, we have both the responsibility and the ability to propose solutions.